Warranty Policy
Please be advised that our warranty policy only covers malfunctions/defects from the manufacturer, not from physical damage, etc. Also, all warranty claims are subject to review/approval before a replacement can be issued.
Warranty Period: For most products, the warranty period lasts for a duration of 12-months(starting from the date of delivery to the customer).
Supply the information when you contact us:
- Purchase Site (like: Syanspan, Woshijie, Amazon, 3rd-party Agent, etc.)
- Order Number
- Proof of Purchase (including Date of Purchase)
- Product Model
- Your Name(including first name and last name)
- Phone Number
- Email Address
- Shipping Address
Shipping Duration:
[ Domestic (US) shipments ] 3-5 business days
[ International shipments ] Up to 30 business days according to the internation logitics shipping
Disclaimer: Warranty replacements are subject to 24hrs processing time, as are all shipments. Any & all orders placed after 12pm will NOT ship until the next business day.
Any questions? Please email to our after sale service: support@syanspan.com.
