Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 40 days from the receipt of the item, we will process your return/exchange product according your request. Any request after 40 days will not be dealed. Please make sure to contact us by email support@syanspan.com at first.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 40 days after you receive them.
• All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

• On sale items are non-refundable.
• Damage/Lost caused by customers is non-refundable.

General Return Process

• Initiate a return: Please email us at support@syanspan.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

• If the return is due to our problems (just like: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
• No restocking fee to be charged to the consumers for the return of a product.

Refunds

• Once the product is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@syanspan.com.

Please note:

1. For refund requests made before shipment for any reason, we will only refund the amount we have received and do not refund various processing fees incurred during the order placement process, such as base fee, international card fee, currency conversion fee, etc. 
2. We do not refund the original shipping cost once the item has been shipped from our warehouse. 

Need help?

Please write to us about your questions through the following table. We will reply to you within 24 hours.